Water & Sewer

We provide water and sewer service to those living in the Town of Mountain Village and only water service to those living in the Ski Ranches and Skyfield subdivisions.

In providing you with water and sewer service, we follow strict water and sewer rules and regulations. This policy is in place to administer water and sewer operations and to promote your health, safety, prosperity, security and general welfare. The rules and regulations also outline several issues of importance such as:

Use of sewer and water system
Application for service
Construction of service lines
Hearing and appeal procedures

For those in need of water and sewer services, please complete our water and sewer tap application.

Water & Sewer Rates

During the irrigation months of June, July, August and September, the water base allowance is 14,000 gallons. From January to May and October to December, the single-family base water allowance is 8,000 gallons. For water rates, including usage rates above the base allowance, and the flat year-round rate for sewer, refer to our water and sewer rates.

Meter Reading & Payment

Water meters are read near the end of each month and your bill is based on that consumption. In order to make a payment, review your payment options, which does include online bill pay. For billing questions, please call (970) 369-6408.

Water & Sewer Emergencies

For water and sewer emergencies, please contact dispatch at (970) 417-6049.

For non-emergency issues, please contact (970) 728-5946 Monday through Friday during our business hours from 8 a.m. to 5 p.m.

Fats, Oils & Grease Disposal

Excess fats, oils and grease (FOG) task our sewage collection and treatment system. In addition, FOG creates a hazard for wastewater operators and increases the risk of a sewer backup in homes. Please follow these few simple rules to help keep your sewage running efficiently, decrease the risk of a sewer back up and overflow, and give operators a safer place to work. Thank you.

Wipe pots, pans and dishware with a paper towel prior to dishwashing.
Compost food waste or put it in the garbage. Do not put food down the drain even if you have a garbage disposal.
When you have liquid waste cooking oil, either soak up the oil using a paper towel or newspaper and place the towel or newspaper in the trash. Alternatively, you may pour the cooled oil into a bottle that can be closed tightly. When the bottle is full, the oil can be recycled at an appropriate.

Water Meter Switch

In 2024, the Town of Mountain Village Water Department will upgrade from its outdated metering system to Advanced Metering Infrastructure (AMI) to collect and manage water consumption data efficiently.

Advanced Metering Infrastructure (AMI) for water utilities is a modern system comprising smart water meters and a communication network. The water meter upgrade is free to customers.

To make this transition seamless, we will work with a team of meter installation specialists to remove the old Sensus meters and install new, upgraded Neptune meters.

To switch your meter out, please use the link below to schedule a free meter upgrade with our installation team.

Schedule your water meter switch

If you have questions, please contact Jennifer Bates at 970-369-8201 or .

Water Meter Changeouts:

The Town of Mountain Village has hired Core & Main Inc. and D&B Construction to replace water meters for all TMV water customers (including Ski Ranches, Skyfield and West Meadows residents). These replacements are crucial for maintaining metering system reliability and ensuring accurate billing. The transition involves moving from old mechanical meters to the digital AMI system. Some replacements may require technicians to enter homes or businesses temporarily.

Benefits of AMI for Water Utility Customers:

Accurate Billing: Residents receive precise bills based on real-time water usage, eliminating estimations and ensuring fair charges.
Swift Leak Detection: The Utilities Department can quickly spot and fix leaks, preventing water wastage and reducing costs for residents.
Customized Conservation: Detailed consumption data allows residents to personalize water-saving efforts, which lowers bills and supports environmental goals.
Optimized Operations: Remote monitoring and management of the water system result in streamlined maintenance and reduced costs for both the department and customers.
Tailored Rate Structures: Dynamic pricing options encourage efficient water usage, potentially saving money for customers.
Enhanced Customer Service: Access to consumption data and timely alerts improve the customer experience.

Water Quality, Hardness and Pressure

Water Quality

It is our constant goal to provide you with safe, dependable drinking water. Most of the water used in the town and Ski Ranches and Skyfield subdivisions is produced by 11 wells in and around Mountain Village. These wells average about 140 feet in depth, and during times of high demand, two wells in the San Miguel alluvial aquifer are utilized to augment production. The Colorado Department of Public Health and Environment conducts a source water assessment for our water supply. Our most recent Drinking Water Consumer Confidence Report provides us with the necessary baseline information to:

Develop a source water protection plan
Evaluate the need to improve our current water treatment capabilities
Prepare for future contamination threats

Water Hardness

The water in our system ranges from low to medium hardness; the presence of magnesium and calcium determines hardness. Since your body needs both nutrients, a level of water hardness is considered good for you, and safe. The downside to this relative hardness means more deposits on things like your dishes. To soften water, sodium is used. If desired, we recommend you only add this nutrient to your hot water source.

Water Pressure

Due to the elevation change that occurs between the upper levels of the town to the lower areas, our complex water system is comprised of pressure zones. The pressures are regulated by a series of pressure regulating valves (PRV), and depending on your location to a particular zone, the pressure can vary from 40 pounds per square inch (psi) to 250 psi. Every building and residence is required to have its own PRV to protect its system from high pressure and is expected to regulate it at a usable level. Since PVRs can wear out over time, you should check it regularly for proper operation. Your system may also be equipped with a backflow prevention device requiring an annual inspection. If your pressure is too low, you may boost it to a preferred level.